How to disconnect individual users from your HRIS sync
Disconnecting individuals from your HRIS integration allows you to further troubleshoot some issues that you might encounter with integrations. For example, if a user is not syncing properly, the platform will allow the subsequent sync to re-link the user based on email matching.
Disconnecting an Employee from Your HRIS
Step 1: Navigate to your "Admin" panel
Step 2: In the "People" tab, click into "Employees" in the dropdown menu
Step 3: Search for the employee to disconnect from your HRIS
Step 4: Click on the ellipsis next to their name and click "Edit Profile"
If a user was pulled from your HRIS, there will now be a banner at the top of the admin's view of their profile.
Step 5: Click on the ellipsis next to the banner
Step 6: Choose whether to "view last import log" or "Disconnect from HRIS". Disconnecting a user will remove the employee's external ID.
