Lattice helps close the loop on employee feedback in Engagement, Onboarding, and Exit surveys with Comment Replies. This feature allows your organization to dig into your great ideas, learn more about your points of view, or address issues directly.
Note: For Engagement surveys, you will remain anonymous throughout the conversation; however, you will have visibility into the responder. Responders will have visibility into you for Onboarding and Exit surveys only.
Replying to a Comment Reply
You will be notified by email if a survey admin or manager has replied to one of your comments.
Note: If the comment was included in a Pulse survey, the email will state "There is a new reply to your anonymous comment from the Pulse survey." All actions remain the same.
From here, you can:
View your own comment submitted during the survey
View the replies made by a survey admin or manager (if from an engagement survey) and the date they were submitted
View the name and avatar of the replier
Mark the conversation as complete
Reply
If the reply addresses your comment, select Yes. You can still reply after choosing this option, but this will mark the conversation as complete and let the replier know you no longer need a reply.
If the reply does not address your comment or you'd like to provide acknowledgment, select Reply to clarify what you are looking for or give any additional details.
For Engagement surveys, to help protect employee anonymity, the message will be sent to the replier and admins after a random delay. Repliers will continue to view employee responses as anonymous.