By including skip-logic questions in your surveys, participants will be presented with questions based on their responses to a previous question, allowing admins to gain deeper insights.
Before you start
Rules in Engagement Surveys can only be edited up until the launch of the survey. You can edit rules for Onboarding and Exit surveys after launch.
eNPS cannot be used as a child question.
It is only possible to add one rule per question and one condition to a rule.
For example, you can add 1 layer of logic to a question, but you cannot add another layer of logic to the second-layer question.
Key Terms
Parent Question: The question that decides what questions to show to or hide from participants.
Child Question: The dependent question. This question will show based on the response given by a participant to the parent question.
Set Up Skip Logic
Navigate to Admin > Engagement > Surveys.
Select Create new survey > select the type of survey (Engagement/Custom, Onboarding or Exit).
Follow the steps to set up your survey.
Under Questions, create or add both the parent question and child question from the Question Bank.
Find the child question in the survey question list. Next to the child question, select Add Rules > Add question rule.
In the rule settings for the child question, select the parent question from the dropdown. This identifies the question whose answer determines whether the child question appears.
Select the condition (options depend on the type of question selected):
Matches
Is equal to
Is greater than
Is less than
Select the response from the dropdown.
The child question will only show based on the responses chosen in this dropdown.
Select Add Rule.
Note: Do not select Add Rules on the parent question. The rule belongs to the child question because it controls when that child question appears.
Notes on Survey Results
Question Scores: Question scores are measured as a percentile of their positive responses. If a child question wasn’t shown to a participant because of how they answered the parent question, this will not be counted towards the score
Participation at the Question Level: If a child question wasn’t shown to a participant due to how they answered the parent question, then this is not counted towards the participation.
Learn more about Survey Analytics.