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The Lattice Microsoft Teams application wasn't installed for a number of users

Resolve issue with Teams application not being installed for a number of users

Written by Adam

Problem

The Lattice Microsoft Teams application wasn't installed for X number of users.

Resolution

Disconnect/reconnect the Microsoft Teams integration through the Lattice Integrations page.

Screenshot of Integrations page in Lattice with Disconnect From Microsoft Teams button

If you are still seeing the same error message after disconnecting/reconnecting, please confirm the following:

  • You have sufficient permissions in O365 to add applications for other users.

  • User(s) have a valid O365 license which allows them to use Microsoft Teams.

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