How to set up the Slack integration to notify you when an anonymous comment is submitted
As anonymous comments get submitted through Pulse, the Slack integration can be set up to feed them into the Slack channel of your choosing. This will allow you and your executive team to have a real-time feed in order to continuously get a pulse on company sentiment without having to log in to Lattice.
Note: To respond to the comments, you must log in to your Lattice account.
Set up the Pulse notification integration
The Slack integration will give you the opportunity to customize which notifications you receive and which channel each type of notification should post in. Under Pulse, you will be prompted to choose the channel you want the anonymous comments to feed into. The hashtag (#) symbol is not required to input the channel name.
Note: The Slack configuration for Pulse generates a feed of all anonymous comments submitted through our Pulse Surveys; therefore, we highly recommend this be a private channel that only includes admins and the executive team, since these comments may contain sensitive information you may not want to be shared publicly.
Once you have designated which private channel you'd like the pulse comments to push through, you'll need to invite Lattice to the channel in order to finalize the integration.
- In the channel, type "@Lattice" and press Enter to send the message.
- If Lattice has not been added already to the channel, you'll see the following message from Slackbot:
You mentioned @Lattice, but they’re not in this private channel.
Button: Invite Them
Button: Do Nothing
- Click Invite Them.
- You'll see a notification stating:
Lattice (app) was added to [channel name] by Your Name.
Once the configuration has been finalized, all anonymous comments will be posted within the channel as a feed for you and your executive team to view and gather insights.