Understand how the overall score of a Pulse is calculated.
Once employees have been pulsed and enough responses have been submitted, three Pulse scores will be available: overall score, theme scores, and question scores.
The overall score is shown at the top of your Pulse Results screen.
To calculate the overall score, Lattice uses the average of all theme scores within the time range. If the theme scores are not visible because the anonymity threshold is not met, the overall score will still be calculated based on the data available in each theme.
Theme scores can be found next to each theme on the right-hand side. The theme score is calculated by taking the average of all responses for the theme for each user (with the current filters and date range) and then comparing that to a threshold to determine if each user is a "positive" responder for that theme. The percentage of positive responders over total responders is the theme score.
Question scores are next to each question on the right-hand side.
The overall question score finds the most recent response for each user for the given question. If that most recent response is either "Agree" or "Strongly Agree," their response is considered positive. We divide the total number of positive responses by the total number of users that have responded to the question to get the percentage of positive responses from users who answered the question. The percentage is rounded to a full number between 0 and 100.
Note: This should not be considered an average of all responses, as we only count one response per user (the most recent response). This gives each employee's response equal weight in the question score.
A trendline for the question's score is found to the right of each question. The following score thresholds categorize the color of each trend:
- Red: 0-33
- Yellow: 34-66
- Green: 67-100
The Response breakdown can be found under "Distribution" next to the question score and under Responses next to Comments. The response breakdown includes every response from your users. This differs from the question score because the question score takes just the most recent response from a user into account.
If a user's response is either "Agree" or "Strongly Agree," their response is considered positive. If the user answered the question twice, once with a positive response and once with a negative or neutral response, both responses would be included in the response breakdown.