Is the AI Agent only available for HRIS customers?
No, Talent only customers can also choose to activate the Agent. HRIS customers, however, are able to sync their documents from their HRIS document hub.
Can I change or correct responses?
Yes, admins can review and correct responses from the admin dashboard. They also have the option to send an email notification to the employee with the corrected response. This feedback loop helps improve the agent’s response quality over time. Learn more in Correct the Lattice AI Agent.
What if I have different policies for different locations? Is it possible to maintain multiple knowledge vaults so that I can ensure that employees belonging to certain groups only see content relevant to them?
Admins can add permissions for each document uploaded to the Knowledge Vault based on User Groups, so employees only have access to documents that are relevant to them. This would allow for location, function, and role-specific content.
How do I know the AI isn’t hallucinating?
Responses include cited sources that users can select to access the original document in a new window. Admins can also audit and adjust responses to ensure quality. AI never responds outside its source material or permissioned scope.
Is there a limit to the number of documents that I can store in the Knowledge Vault?
There is no limit to the number of documents you can upload to the Knowledge Vault. Admins can bulk upload up to 10 files at a time. The maximum size for a file is 25 MB, and accepted file types include .txt, .md, .html, .doc, .docx, .csv, .xls, .xlsx, and .pdf.
Can we sync documents from knowledge management sources?
It is possible to sync documents from GDrive, SharePoint, and Dropbox. If you are an HRIS customer, you can sync HRIS documents to the Knowledge Vault.
Can I control the tone of the Agent?
Not directly, but the Agent picks up on your organization’s tone based on Knowledge Vault sources.
Is my company’s data safe?
Lattice is SOC2 Type II Certified for Security, Confidentiality, and Availability, and commits to continue to responsibly collect, process, and protect customer data in accordance with their existing Data Processing Addendum. Lattice may use anonymized, aggregated data and feedback collected from customers to further develop and improve Lattice AI. (See § 9 of the AI Addendum.)
What data is being used to train Lattice AI?
Lattice AI is built on OpenAI, but OpenAI does not use our data for model training. Lattice interfaces with OpenAI via its API, Lattice has not and will not opt-in to allow OpenAI to use customer data to train or improve its models.
If someone interacts with the AI Agent in a specific language, will the AI Agent respond in the same language?
The Lattice AI Agent will respond in one of Lattice’s supported languages.