If for some reason you misplace your password for your SFTP credentials, or you're needing to reset your password for any reason, you can do so directly in Lattice.
- If you are set up in our SFTP1 server, the credential provided to you was sftp.lattice.com.
- If you are set up in our SFTP2 server, the credential provided to you was sftp2.lattice.com.
If you're unsure of which server your credentials are set up for, please reach out to Customer Care and we can assist you with this!
To reset your password, please do the following:
- Navigate to Admin > Platform > Integrations.
- Click the ellipsis (...) next to the Pause Sync button > Click Change Password.
- A modal will then appear where you can reset your password.
Note: If you reset your password, you must enter the new credentials again in your HRIS SFTP setup.
Next, Pause or Resume your SFTP sync. Also check out Troubleshooting SFTP Formatting and SFTP FAQ's.