Before you reset your password, it's important to find out if you are set up in our SFTP1 or SFTP2 server. The quickest way to find out is based on the credentials provided by your CSM or Care contact. Feel free to also contact Customer Care and they can check this for you.
If you are set up in our SFTP1 server, the credential provided to you was sftp.lattice.com. To reset your password, please reach out to your CSM or Customer Care to send you new credentials.
If you are set up in our SFTP2 server, the credential provided to you was sftp2.lattice.com. To reset your password, please do the following:
- Navigate to Admin > Account settings > Integrations.
- Click the ellipsis (...) next to the Pause Sync button > click Change Password.
- A modal will then appear where you can reset your password.
Note: If you reset your password, you will need to enter the new credentials again in your HRIS SFTP setup.
Also check out Troubleshooting SFTP Formatting and SFTP FAQ's.