Transcripts are only visible to the participants of the 1:1 meeting.
Admins and custom role owners will not have access to those transcripts.
Transcripts can be downloaded only by the participants.
Learn more in Download a Transcript from a Lattice AI Agent 1:1.
Admin impersonation does not allow admins or custom role owners to access transcripts.
Transcripts are retained for the life of the contract plus 180 days after contract end.
Transcripts can be deleted by the participants. If only participant deletes the transcipt, then the other participant will still have access but if both choose to delete the transcript, it wil be permanently deleted.
FAQ
What data is captured from meetings? When the Lattice AI Agent is invited to a meeting, the Recall-provisioned bot shown as the Lattice AI Agent will join the meeting. Recall provides Lattice with Transcript data and meeting metadata, such as meeting title, time, participants, and speaker attribution. We do not collect audio/video data from the meeting. From the Transcript provided by Recall, Lattice generates derived insights, including summaries, action items, agenda suggestions, and coaching insights.
Who owns the meeting data and generated insights? All meeting data and AI-generated insights are Customer Data as defined in the Lattice Data Processing Addendum.
Is any customer data used to train Lattice models? No. Customer data is not used to train Lattice’s AI models. Meeting data is processed solely to provide the Lattice AI Agent in 1:1s functionality for the customer.
Can customers opt out of any secondary use of data? Not applicable. There is no secondary use of customer data (e.g., model training, benchmarking across customers).
Where is meeting data stored? Meeting data is stored within Lattice’s existing cloud infrastructure, consistent with the customer’s Lattice data residency and hosting configuration. Data is encrypted using Server Side Encryption at rest and in transit.
How long is meeting data retained by default?Transcripts will be retained per the transcript retention settings that the Admin sets up.
Who can access recordings, transcripts, and coaching insights? Transcripts are deleted from Recall within minutes after processing, then transferred to Lattice and stored using Server-Side Encryption on our cloud infrastructure. On Lattice, access is strictly limited to meeting participants.
Are insights visible to admins or managers outside the meeting? No. Admins, HRBPs, and other non-participants cannot view or download transcripts or insights through the Lattice platform.
How does this interact with existing Lattice permissions? Meeting data respects Lattice’s existing permission model. Even users with admin or impersonation access cannot view meeting transcripts or insights unless they were a meeting participant.
Subprocessors: Recall.ai is used as a feature-specific subprocessor solely to join meetings and generate recordings/transcripts. Recall.ai is formally disclosed in Lattice’s subprocessor list and governed by contractual and security controls.
How are participants notified that an agent is present? When the Lattice AI Agent joins a meeting, it clearly announces itself in-meeting with a disclosure that the meeting is being recorded and transcribed for Lattice meeting insights.
Are there consent or opt-out mechanisms? Yes. The Lattice AI Agent in 1:1s is manually invited to meetings. Participants can see the Lattice AI Agent join the meeting and remove it at any time.
