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Import Log Error: Cannot assign inactive manager

Dianmarie
  • Updated

Problem

  • I am receiving a Cannot assign inactive manager error in the import log
  • Cannot assign inactive manager error when syncing with HRIS

Resolution

If an employee's manager is not active within your HRIS, you will be returned with an error of Cannot assign inactive manager upon sync.

To resolve, assign a manager that has an active status in your HRIS.

You may experience this error if there are duplicates in your HRIS - make sure to assign the correct manager profile to the correct direct report profile.

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