Understand Survey Analytics

Understanding your survey results

As soon as employees start submitting their responses to a survey and the anonymity threshold is met, survey admins can view survey analytics. Analytics contains several views to help you discover insights about your people and organization. 

Learn more about survey analytics:

• eNPS Engagement Surveys
• Understand Score Calculation
• Lattice Benchmarks for Engagement
• Analyze Employee Survey Data
• Your employee engagement survey results are in. Now what? 

View survey results

1. Navigate to Admin > Engagement > Surveys. 
2. Click to select the engagement survey. 
3. Navigate to the Results tab. 

Filter your data

Performance

Select the filter bar > Review cycles at the top of the Results page to filter survey responses by review ratings for a specific review cycle. Filtering by responder review rating allows you to collect insight to see how employee engagement is impacted by employee performance. 

Learn more in Connecting Performance to Engagement through Rating Questions.

By filtering through rating questions from a specific review cycle, you answer the following: 

• Do employees who rate their managers highly actually more engaged?
• Are employees who are rated highly by peers more engaged or not?
• Does a performance gap between the manager and the reviewee (manager rated the employee lower than what the reviewee thought they were) have an impact on engagement?

Note: Review cycles must be ended before performance metrics will be available for filtering.

Default and custom attributes

Use the filter bar at the top of the Results page to filter survey responses by user attributes.

Adding multiple attributes will require submitters to meet both conditions, whereas applying multiple values within a single attribute will show submitters who meet either condition. For example, filtering Gender: Female + Department: Engineering will show responses from all the women in the engineering department. Filtering both Department: R&D + Department: Marketing will show responses from employees who match one OR the other filter. 

Once a filter is applied, two new Δ delta columns will appear within the analytics table:

• Δ score: The score difference for the filtered group from the company score
• Δ sentiment: The sentiment score difference for the filtered group from the company score

Compare

Use the Compare dropdown to select a previous survey or Lattice benchmark to compare the current survey against. 

Once a filter is applied, the Δ score column will appear within the analytics table. This indicates the difference between the company's current score to either the previous survey or benchmark you selected. 

Note: The Compare option is only available for agree/disagree scale questions (with or without comments).

Learn more in Lattice Benchmarks for Engagement.

List view

Results can be viewed by question or theme in a list format or a heatmap view. Survey analytics default to the List view. Within this view, you can see each theme and question along with its associated score. Clicking on a theme or question row will take you to its details. 

Themes

The Themes section includes a list of all themes included in the survey.

Themes that include agree/disagree questions will include a Distribution bar that shows the breakdown of positive, neutral, and negative responses (in green, grey, and red, respectively). To see a count of how many responders fell into each bucket, hover over each color in the bar.

Multiple choice questions will not count toward the Distribution bar. If a theme contains only multiple choice questions you will see a Distribution callout labeled Not available for this theme.

Questions

The Questions section includes a list of all questions included in the survey.

Agree/disagree questions will include a Distribution bar that shows the breakdown of positive, neutral, and negative responses (in green, grey, and red, respectively) for the question. To see a count of how many responders fell into each bucket, hover over each color in the bar.

Multiple choice questions will include a gray Distribution bar showing the response breakdown. A square within the distribution bar will represent each possible response option. To see how many responders fell into each bucket, hover over the Distribution bar to see the count.

Heatmap view

The Heatmap view compares different groups against each other across multiple questions or themes. It provides the most data in a single visualization. You can apply filters to cut your data further to compare specific employee groupings.

Note: Multiple choice questions do not count towards the heatmap view.

Group by 

Adjust how your information is being presented by selecting Group by and choosing one of the following options:

• Age
• Gender
• Tenure
• Manager
• Department
• Performance review questions
• Custom attributes

Adding filters

You can apply additional filters to your data on top of your selected grouping. 

Example:

In a survey, Sarah wants to see how women across each department responded to each theme. Sarah will need to:

Choose the grouping Group by: Department
Filter by Gender: Female

The heatmap will show just responses to the questions from women across each department.

 

Note: You cannot filter the field you are currently comparing. For example, if you compare by departments, you cannot apply a Department: Engineering filter. 

Dropdowns: Show 

The Show dropdown gives the option to show the actual score or the delta score.

• Actual show: The true score for each grouping based on the filters selected.
• Delta score: The comparison of the scores calculated from the people that match the filters compared to all survey responders. For example, a delta score of -3 for a group indicates that their actual score is 3 points lower than the score for all survey responders.