Lattice's Natural Language Processing (NLP) engine leverages artificial intelligence and machine technology to provide sentiment tagging. Sentiment analysis allows admins to analyze the results of comment-based responses in review packets.
Note: Sentiment scores are only visible to admins.
This article covers the following topics:
Sentiment scores in Results
- Navigate to Admin > Reviews > Auditing.
- Click to enter the review cycle.
- Enter the Results tab.
- Click Select comparison > Open-ended comments > Choose up to 10 questions.
- Within the data table, hover over each sentiment score to gain insight into each review response.
Sentiment scores in review packets
Admins can view sentiment scores within a reviewee's review packet in Lattice. Managers and employees will not see sentiment scores even when review packets are shared.
Note: Sentiment analysis only appears in web review packets, not the PDF packet.
How sentiment is scored
Cards will show an average sentiment with three faces: happy, neutral, and unhappy. The faces correspond to the following numeric ranges.
- 1-3.9 = Negative Score
- 4-7 = Neutral Score
- 7+ = Positive Score