Sentiment Analysis in Review Cycles

Before you start

Lattice's Natural language processing (NLP) engine leverages leading artificial intelligence and machine technology to provide the most accurate and rapid sentiment tagging possible. The sentiment analysis provides a way for admins to quickly analyze the results of comment-based responses in review packets. 

Note: Sentiment scores are only visible to admin users. They are not shared with managers or reviewees.

Step 1: Navigate to the Admin > Reviews > Auditing page
Step 2: Select the review cycle that you want to view sentiment for

 How sentiment is displayed

Note: There may be a slight delay while sentiment is calculated before scores appear Cards will show an average sentiment with three faces: happy, neutral, and unhappy.  The faces correspond to the following numeric ranges.

Within this data table, you can hover over each sentiment score to gain further insights into each review response. 

Sentiment scores in review packets

As an admin, you can also view this sentiment score within a reviewee's review packet in Lattice. Note: sentiment only appears in the web packet, not the PDF packet.  Follow the first three steps in this article to access a web packet as an Admin.

NLP will provide sentiment scores for the following languages: 

If your language is not supported, Lattice will show a warning symbol that indicates an inability to calculate a score.  This can also happen if a reviewer comments something like "-" or "N/A".