Lattice's Natural Language Processing (NLP) engine leverages artificial intelligence and machine technology to provide sentiment tagging. Sentiment analysis allows admins to analyze the results of comment-based responses in review packets.
This article covers the following topics:
Sentiment scores in Results
- Navigate to Admin > Reviews > Performance reviews.
- Click to enter the review cycle.
- Enter the Results tab.
- Click Select comparison > Open-ended comments > Choose up to 10 questions.
- Within the data table, hover over each sentiment score to gain insight into each review response.
Sentiment scores in review packets
Admins can view sentiment scores within a reviewee's review packet in Lattice. Managers and employees will not see sentiment scores even when review packets are shared.
How sentiment is scored
Cards will show an average sentiment with three faces: happy, neutral, and unhappy. The faces correspond to the following numeric ranges.
- 1-3.9 = Negative Score
- 4-7 = Neutral Score
- 7+ = Positive Score