A List of Notifications for Updates

A list of notifications for our Updates feature and when you can expect to receive them.

Once you have navigated to the Notification Center, there are a few options for how notifications can be sent when it comes to our Updates tool— through Slack or Microsoft Teams and/or through Email. 

Updates notifications are sent as follows:

• When Updates are first enabled.
• When your direct reports submit updates.
• When your updates have been reviewed by your Manager.
• When you haven't submitted an update within the set cadence.
• When you receive a comment on an update.

To send these through Slack/Microsoft Teams or email, you can check on the boxes to the right of Updates on your Notifications page.

Note: Slack notifications are sent via the Lattice App. Lattice's Microsoft Teams App will appear on your Microsoft Teams apps.

Turning On Updates

Once a Manager turns on Updates for their employees, the employee will receive the following notification:

• Body: Hi [name], 
  [Manager] has requested that you start doing updates. It's an opportunity for you to share progress, clear roadblocks and get feedback on your work.
  To write your first update, follow the link below:
• Button: Write an update.

If the admin turns on Updates for employees that haven't had Updates turned on before, the manager will receive the following notification:

Notification in Email: 

• Header: Updates are activated for [direct report].
• Body: Your Lattice admin has activated updates for you and [direct report]. Every time [direct report] submits an update, you'll receive a notification and be asked to give comments. You can customise the timing and questions from the settings page.
• Button: Configure Updates

Direct Report Submits an Update

Once the employee has submitted the update, the manager will receive a notification with a link to the submitted responses. 

Notification in Email:

• Header: [Direct report's] Update
• Body: Details of the update submitted by your direct report
• Button: Review Update

Notification in Slack:

• Body: [Direct report] has submitted their update for [date]
• Button: Review and leave comments in Lattice

Update Has Been Reviewed by a Manager

Reports will receive a notification letting them know that their manager reviewed their update. 

Notifications in Email: 

• Header: [Manager] reviewed your recent Update
• Body: Hey [name], 
  Your manager just reviewed your Update for [date] and left a few comments.
• Button: Respond to comments.

Notifications in Slack: 

• Header: [Manager] reviewed your recent Update for [date]
• Body: Details of the update and comment made
• Button: View update

Update Reminders

Employees will receive a reminder through Lattice to complete their updates.  

Update reminder notifications will only go out to the employee if they have not submitted an update by the day the notification is set to go out. For example, if the notifications are set for Fridays, but an update is submitted before Friday, then the user will not receive the reminder notification. To determine the specific days notifications will go out, please refer to this calculator. 

Additionally, the date the reminder is set to go out does not determine when the update itself is generated. All updates are generated on Mondays.

Update reminders can be set at a few different levels. Currently, Update reminders are sent at 9 AM PST. If the manager override is off, then everyone at the company will receive reminders based on the cadence set in the Updates settings on the Admin page.

If the manager override is on, managers can set a team-wide default in their Update Settings section by navigating to People > My team > Updates > Settings. They will also have the option to switch to the company defaults.

Managers can set custom settings for the cadence of reminder updates for each of their direct reports by navigating to the ellipsis next to their name on the People page.

From there, you can select to manage the update settings, select custom settings, and set the cadence. To learn more about how to customize the day and time an update is sent out, check out Setting up Updates as a Manager!

Individual users have the power to enable or disable Update reminders for themselves. To enable or disable the Update reminder notifications, navigate to Account > Manage Settings > Notifications and toggle on/off the Update reminder. 

Notification in Email:

• Subject: [Name], it is time to write your update
  Header: How are things going? 
  Body: It's time to write your weekly update. Take a few minutes to reflect and set up next week for success.
• Button: Share your update

Notification in Slack:

• Body: It’s time to write your weekly update. Take a few minutes to reflect and set up next week for success.
• Button: Share your update

Receiving a Comment on an Update

If the employee and/or manager comment back and forth on the update, then the following notification will be sent to the relevant recipient:

Notification in Email: 

• Header: [Manager] commented on your update
• Body: Details of the update and comments added
• Button: Respond to comment 

Notification in Slack:

• Header: You have an answer to review 
  Body: [Manager] commented on your update
  Button: Respond to comment