In addition to the extensive product documentation and troubleshooting articles you can find in the Lattice Help Center, our Customer Care team is also available to answer questions about using Lattice products and help troubleshoot any issues that arise.
Live chat support
Customer Care provides live chat support during our normal business hours:
- 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)
To chat with Customer Care:
- Log into your Lattice account and use the chat icon in the bottom right of any page.
Contact Customer Care via email any time at firstname.lastname@example.org.
To monitor the status of the platform and view active incidents, navigate to status.lattice.com.