An overview of when employees are pulsed and which questions are included.
When configuring Pulse surveys, you select the cadence with which your org will be pulsed. The cadence settings are composed of the question limit (how many questions are asked during each Pulse) and the frequency (how often Pulse surveys are distributed to employees).
When users are pulsed
Once you determine your cadence settings and verify your Pulse survey, Lattice's algorithm will randomly select members of your org to Pulse throughout the frequency period. Every employee should receive 1 Pulse per frequency period.
Our algorithm looks at time zone, among other factors, to be able to Pulse employees at different times throughout the working hours of a day. Every 15 minutes, the algorithm will consider the number of employees and the set time cadence to decide when and which employees to Pulse. If you have 100 employees and the cadence is set to monthly, then all employees will receive a pulse sometime throughout the month, but not all at the same time.
A pulse survey will not expire until the user receives their next pulse survey.
What questions will be used in Pulse
Pulse will randomize the questions asked in addition to randomizing at what time participants receive them. Using the screenshot above, each employee would receive three questions chosen randomly from the pool of questions you chose for Pulse. This minimizes bias that could be introduced by the time of day or day of the week employees are surveyed and leads to more accurate results.
Pulse surveys will only be sent during regular business hours (9 am to 5 pm local time), Monday through Friday. Employees should not be pulsed on weekends or outside their working hours (based on their individual timezone setting in Lattice, falling back on the company timezone if not set on the individual level).
The cadence of Pulse surveys are sent will depend on your cadence selection during setup:
- Weekly: Pulse period is 5 business days. If you launch on Monday, the period ends on Friday and restarts on Monday.
- Bi-weekly: Pulse period is 10 business days
- Monthly: Pulse period is 20 business days
Note: Pausing Pulse will reset the pulse period.