Measuring engagement through employee net promoter score
eNPS (employee Net Promoter Score) is the simplest and fastest way for companies to measure employee loyalty and predict the future of their company. This metric acts as a leading indicator for employee outcomes like productivity and retention, and helps HR teams uncover the most actionable steps to improve their employee experience.
Lattice eNPS packs a ton of insight into one question so you can instantly gain an understanding of your culture and entire employee experience. And you can start getting those insights immediately because implementing it in your next survey takes just one click.
Adding eNPS to Your Survey
Step 1: After creating your survey, click the toggle button on the bottom of the Questions page to enable eNPS.
After clicking the toggle button, Lattice will add the question "How likely are you to recommend [Company Name] as a place to work?" to your survey. This question is measured on a scale of 0 (Not very likely) to 10 (Very likely) and also includes an optional open-ended comment box.
When filling out an eNPS survey, Lattice users will see the question displayed as in the screenshot below.
After Your Survey
When viewing your Survey results, the eNPS question will appear at the top of both the Question and Theme lists separate from the rest of your themes and questions.
Click in to the eNPS question to see the breakdown of promoters, passives, and detractors, and any comments.
Promoters are response scores 9-10.
Passives are response scores 7-8.
Detractors are response scores 0-6.
To calculate eNPS, we take the percentage of your employees who are Promoters and subtract the percentage of employees who are Detractors.
Your result is measured on a scale from –100 to 100.