Our Vision & Approach
What is Lattice’s AI vision? We believe that AI has the unique ability to elevate – not replace – human work. Specifically within Lattice, we are committed to developing AI features that equip people leaders and managers with tools to better understand employees and drive performance more effectively.
What is Lattice committed to when developing AI tools?
- Elevate human decision-making. Our AI tools are designed to empower people leaders (not machines!) to make informed decisions with all of the information and insights they need. Lattice’s core philosophy is that AI should “elevate human decision-making,” and we selectively prioritize use cases that put humans in the driver's seat to help them make data-informed decisions.
- Protect customer data. We are SOC2 Type II Certified for Security, Confidentiality, Availability, and Privacy, and will continue to responsibly collect, process, and protect customer data in accordance with our Data Processing Addendum and applicable data privacy laws like GDPR and CCPA. Learn more about how we keep your data secure.
- Leverage best-in-class technology. Our applications are powered by OpenAI's industry-leading models, selected for their ethical and technical credibility.
- Opt-in. Customers have the option to turn on (opt-in) each AI feature on an individual basis within the feature settings.
General FAQ
- Is OpenAI using our data for model training? No. Lattice interfaces with OpenAI via its API. By default, OpenAI does not use data submitted via its API to train or improve its models, and Lattice has not and will not opt-in to allow OpenAI to use customer data for these purposes.
- Is my organization required to use Lattice’s AI-powered features? No. Customers are not required to use any AI feature or function. You have the option to turn on each AI feature on an individual basis within the feature settings. If you choose not to activate a feature, your data will not be shared with OpenAI.
- Is OpenAI a Lattice subprocessor? Yes, OpenAI is a subprocessor for Lattice AI features.
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How are we attempting to mitigate bias within AI? Lattice AI is developed with the trusted, third-party machine learning model, offered by OpenAI. OpenAI has established ethical and technical credibility. Learn more about how OpenAI develops safe and responsible AI models.
- We acknowledge the models we integrate with can have various biases built in. We are integrating AI into our product in a way that puts humans in the driver's seat and requires them to use their best judgment when making decisions based on any AI-generated output.
- Do not rely on Lattice AI to decide who is on or off track, who should get promoted, or be the final communicator of nuanced feedback. AI technology can help managers and employees understand large quantities of data and make informed decisions more efficiently.
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Can you share any additional policies or resources you may have regarding Lattice’s approach to AI? Lattice's AI Use Policy can be found at our Trust Center.
Additional resources: Our Core Philosophy.