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External User ID in BambooHR Does Not Match in Lattice

Dianmarie

Problem

The external user ID in BambooHR and the employee's Lattice profile do not match. 

Answer

There are two employee IDs created in BambooHR:

  • ID present in the URL that is unique to the user profile
  • ID field present within the profile that is editable by a BambooHR admin

Lattice only pulls in the user ID that is present in the employee's URL. This ID is the version linked to the External User ID field in the employee's Lattice profile. 

Image of BambooHR platform with a red, square box highlighting the ID in the URL and a note We use this ID.

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