Configuring Pulse Survey notifications in the Lattice notification center.
Once you have navigated to the Notification Center, there are three options for how notifications can be sent when it comes to our Pulse Surveys tool— through Slack or Microsoft Teams, and/or Email.
Pulse survey notifications are sent as follows:
- When you launch Pulse
Anonymous Comment notifications are sent as follows:
- When an admin replies to your anonymous comment
- When an anonymous comment is assigned to you (admin only)
- A comment assigned to you is awaiting a reply (admin only)
- Pulse weekly digest (admin only)
Note: Invited users will receive emails and Slack notifications to participate in Pulse.
To send these through Slack or email, you can check the boxes to the right of Pulse in the organisation's Notification settings. Make sure to press the blue Save changes button at the bottom of the page when you're finished.
Note: Slack notifications are sent via the Lattice App.
Notifications Users Receive:
Launch of Pulse Survey:
Trigger: Launch Message
Recipients: Users getting notified to complete their Pulse Survey.
Button: Take me to the survey
Anonymous Comment Notifications
An admin has replied to your comment:
Header: New reply to your anonymous comment.
Body: There is a new reply to your anonymous comment from the Pulse Survey.
[Details of the reply]
Button: View and reply anonymously.
An anonymous comment is assigned to you (admin only):
Header: New Pulse comment assigned to you
Body: Hey [Name],
A comment from the Pulse survey was assigned to you. Log into your Lattice to view and reply.
Button: View and reply
Pulse weekly digest
The Pulse weekly digest will go out to all Pulse admins at 9 am Fridays in your company's time zone. The Pulse weekly digest is sent by email only and in order to receive it, admins will need to have email notifications enabled for Pulse.
The digest will include:
- New comments submitted for Pulse.
- The number of comments awaiting reply (if anonymous comments are enabled).
- Updated eNPS score (if eNPS is enabled).
Note: To be sent a weekly Pulse digest, the number of submitted pulses must meet or exceed the anonymity threshold during the previous week.
Subject: This week's Pulse update (date)
Header: [Date] This week's Pulse update
Body: Details of the Pulse Score and any comments left. If you have added eNPS in your Pulse survey the details of the eNPS score and any comments on this will also be included in the digest.
Buttons: View and reply
View and reply to eNPS (if applicable)