How to measure engagement through employee net promoter score in Pulse
The eNPS (employee Net Promoter Score) metric is a leading indicator for employee outcomes like productivity and retention, and helps HR teams uncover the most actionable steps to improve their employee experience. Admins can add an eNPS to Pulse surveys to help measure the change in score over time.
Learn more in What is Employee Net Promoter Score eNPS?
Note: Lattice recommends adding eNPS in Pulse every 3-12 months. eNPS question frequency can have a separate cadence than overall Pulse.
Add eNPS to an active Pulse survey
- Navigate to Admin > Engagement > Surveys.
- Next to Pulse survey, click View results.
- Click Settings > Change configuration to be taken to the survey setup.
- Enter the Questions page and toggle on the eNPS question How likely are you to recommend [Company] as a place to work?
- Click Continue to cadence to save.
View for Pulse responders
When filling out an eNPS Pulse, Lattice users will see the question displayed on a scale of 0 (Not very likely) to 10 (Very likely). Responders have the choice to skip the question.
Similar to other Pulse questions, receiving an eNPS question is randomized. However, when eNPS is included in a Pulse, it will be the first question asked. Learn more in Understand your Pulse Cadence.
When viewing your Pulse results, the eNPS reporting tab will appear at the top of the Pulse Surveys page.
Survey analytics measure overall scores using a range that buckets responders as promoters, passives, and detractors:
- Promoters are response scores 9-10.
- Passives are response scores 7-8.
- Detractors are response scores 0-6.
To calculate eNPS, we take the percentage of your employees who are Promoters and subtract the percentage of employees who are Detractors. Your result is measured on a scale from –100 to 100.
The overall eNPS score and distribution bar represents the respondents' most recent reply.
Learn more in Calculating scores in a Pulse Survey.