Problem 

• Unable to use Lattice due to landing on a page with the 'Something went wrong' error message.
• When entering a page on Lattice, I receive a 'Something Went Wrong' error.

Resolution

1. Confirm that you are on the latest version of the Lattice-Supported Browsers.
   • If your browser is not up to date, follow your browser's steps for updating.
2. Try performing a 'hard refresh' to reset the cache for Lattice. A hard refresh is performed differently depending on your browser and operating system.
3. If you are still unable to access Lattice, contact Customer Care.