Problem
Employees are receiving the 'failed to reset password, please request another link' error message when attempting to reset their password. We do not use SSO.
When resetting my password, I get the error: 'failed to reset password, please request another link'.
Resolution
It's possible the users are clicking on an old password reset link. Ensure that employees click the latest reset link in the thread.
Ask your employee to delete all 'Lattice - Password Reset' emails from their inboxes, then trigger the password reset for the employee. This step is to ensure employees do not accidentally open an old reset link.
Ensure employees are meeting these requirements for their new password
Use lowercase letters (abc)
Use uppercase Letters (XYZ)
Use numbers (123)
Use special characters (ex: !@#$)
Is ~12 characters
If your employees are still encountering the 'failed to reset password, please request another link' error, reach out to our Customer Care Team.