FAQs answered by our Billing Team!
Q: Are there any fees for paying with ACH, Credit Card, or Check?
A: No. Lattice does get charged fees for different payment types, but you, the customer, will not have any additional fees.
Q: When will I receive my first invoice?
A: Your first invoice will be sent on the start date of your contract.
Q: How many days do I have to pay my invoice?
A: All of our payment terms are Net 30. This means you will have 30 days to pay from when your invoice is sent out.
Q: Can I see my invoices/receipts or past payments in my Lattice account?
A: No. All invoices/receipts should be sent to you directly. If you would like to request copies of these, please reach out to email@example.com.
Q: Can I get my invoices divided by different office locations?
A: No. All invoices are for all of the users and cannot be broken up.
Q. How do I change who my invoices are sent to?
A: Send an email to firstname.lastname@example.org.
Q. How can I confirm my banking/billing details?
Send an email to email@example.com.