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Upload Error: CyclicOrgTreeError

Problem I am receiving a CyclicOrgTreeError when trying to upload an employee CSV Error message when importing employees Resolution The ...

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Written by Adam Kroboth

Problem

  • I am receiving a CyclicOrgTreeError when trying to upload an employee CSV

  • Error message when importing employees

Resolution

The CyclicOrgTreeError appears when there is a circle in your reporting structure within the CSV.

For example, let's say your company has three people. If Person A reports to Person B, Person B reports to Person C, and Person C reports to Person A, you have a cyclical reporting structure.

When trying to upload a CSV with a loop, you will be given an error that says:

`Cannot have manager loop. ${orgTreeLoopExplanation(
       metadata.orgTreeLoopPatientZero,
      )}`

To resolve this, you must the reporting loop within the CSV and correct it. In the previous example, we could fix it by having Person A and B report to Person C and Person C report to no one.

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