Sometimes to best troubleshoot an issue, a Lattice employee may need to log into your account. To protect your information and privacy, we require your approval to log into your account by enabling support impersonation.
Navigate to your name > Select Manage settings.
Navigate to Impersonation.
Toggle on Enable Impersonation.
Select the desired timeframe for access.
Select Save.
Reach out to the Lattice employee to confirm impersonation has been enabled.
Note: When selecting the desired timeframe for access, you can choose the Custom option to input a timeframe of up to 90 days.