How to use your survey results to drive impact across your organization.
Survey driver analysis identifies questions that have a high impact on engagement. Driver analysis runs using a set of baseline questions.
What is a baseline question?
Baseline questions are the questions that typically drive overall engagement. Baseline questions use our Core Engagement-themed questions from the Lattice question bank for driver analysis.
For Driver Analysis, Lattice will look at employees who answered positively on questions that drive engagement and then identify which other questions they answered more positively than other employees. Lattice then looks at those who answered low on drive engagement questions and sees what questions they are less positive about than others.
Questions with high impact tend to drive engagement, and focusing on improvement in these areas is likely to improve engagement.
Select default Core Engagement theme questions
When setting up your engagement survey, select Lattice's default Core Engagement theme questions to be your baseline questions.
- Under the Questions tab, select the Core Engagement theme from the question bank context panel. You do not need to select all 5 Core Engagement theme questions to run Driver Analysis.
- The five core-engagement themed baseline questions are:
- I feel fulfilled by the work that I'm doing.
- I feel invested in our mission, vision and values.
- I feel connected to the people at this company.
- I'm motivated to do my best work.
- I'd like to be working at this company a year from now.
- The five core-engagement themed baseline questions are:
- Once the Engagement survey has ended, you will see which questions have a high impact based on the Core Engagement theme questions.
- Note: If a question has an impact score of "N/A," the question is either a baseline question, an open-ended question, have a minimum of 5 respondents, or that question didn't hit the anonymity threshold yet. A minimum of 5 respondents is required to generate meaningful impact analysis scores. Fewer than 5 respondents result in impact scores that are not statistically significant.
Note: If you want to create your own Core Engagement theme questions, please contact Customer Care or your CSM. At this time, we don't support driver analysis for eNPS.
What is an impact score?
The impact score is a way to choose which questions to focus on to improve engagement. Lattice uses the 5 core-engagement questions as the north star metric for measuring engagement inside a company. To determine high vs. low impact, we look at people who answered high on those questions and how they answered elsewhere. Then we do the same for people who scored low on the north star metric questions and run a tau beta analysis on the answers. The output of the analysis tells us which questions a company should focus on the increase the north star metrics.
A survey question with a high impact on engagement shows employees who respond more favorably to that question are also more engaged. A survey question that has a low impact shows no relationship between how employees respond to that question and how engaged they are.
Questions with high impact tend to drive engagement, and focusing on improvement in these areas is likely to improve engagement. It is important to remember that impact and favorability are not the same. A question with low favorability could have a high or low impact.
A question with low favorability may have a low impact on engagement if all employees give a low response, regardless of their level of engagement. Simultaneously, another question with low favorability could greatly impact engagement if the few people who gave positive responses were also the most engaged.
Note: Impact scores will not be visible for questions if there are fewer than 5 respondents.
Driver analysis runs both at the Company and Manager-levels. Once results are shared, managers can view the impact based on their own data subset, which may differ from the company level.
Note: Impact scores are not available for custom views, department head role-based views, or manager of managers role-based views.
Next step: Action plans
Once your engagement survey has ended, you can create action plans for your highest-impact questions to improve engagement scores. For additional information on how to create action plans, see Post Survey Action Plans.