How to use your survey results to drive impact across your organization
We’ve heard feedback from our customers that it would be helpful to have a starting set of recommendations for the next steps after running an engagement survey. Lattice has developed a method to identify questions that have a high impact on engagement. We call this driver analysis, and we run this analysis using a set of baseline questions.
What is a baseline question?
Baseline questions are the questions that typically drive overall engagement. For this purpose, we default to use our Engagement-themed questions from the Lattice question bank for driver analysis.
For Driver Analysis, Lattice will look at employees who answered high on questions that "drive engagement" and then identify which other questions they are more positive on than other employees. Lattice then looks at those who answered low on "drive engagement" questions and sees what questions they are less positive about than others. Questions with high impact tend to drive engagement, and focusing on improvement in these areas is likely to improve engagement.
How to select default Engagement theme questions
When setting up your engagement survey, you can select Lattice's default Engagement theme questions to be your baseline questions.
Step 1: Under the "Questions" tab, select the Engagement theme from the question bank context panel.
Please note, you don't need to select all 5 Engagement theme questions to run Driver Analysis.
If you would like to create your own Engagement theme questions, please reach out to Customer Care or your CSM. Please note that at this time we don't support driver analysis for eNPS.
Once the Engagement survey has ended, you will see which questions have a high impact based on the Engagement theme questions.
Please note, if a question has an impact score of "N/A," this means that question is either a baseline question, an open-ended question, or that question didn't hit the anonymity threshold yet.
What is an Impact Score?
The impact score is a way to choose which questions to focus on to improve engagement.
A survey question that has a high impact on engagement shows employees who respond more favorably to that question are also more engaged. A survey question that has a low impact shows no relationship between how employees respond to that question and how engaged they are.
Questions with high impact tend to drive engagement, and focusing on improvement in these areas is likely to improve engagement. It is important to remember that impact and favorability are not the same. A question with low favorability could have a high or low impact.
Please note, a question with low favorability may have a low impact on engagement if all employees gave a low response, regardless of their level of engagement. Simultaneously, another question with low favorability could have a high impact on engagement if the few people who gave positive responses were also the most engaged.
Driver analysis runs both at the Company and Manager-levels. Once results are shared, managers can view impact based on their own data subset which may be different than the company level.
Next step: Action plans
Once your Engagement Survey has ended, you can create action plans for your highest impact questions to improve engagement scores. For additional information on how to create action plans, please see our Help Center article: Post Survey Action Plans.