In order to ensure we can support our customers during the holidays while also allowing our team members to spend time with friends and family, we will offer revised staffing and service hours on the days listed below.
We will have reduced staffing on the following dates:
- July 4th (US Independence Day): Service provided 9am - 5pm GMT
- November 28th (US Thanksgiving): Service provided 9am - 5pm GMT
- December 26th (Boxing Day): Service provided 6am - 5pm PST
We will be available via email only on the following dates:
For these dates Lattice Customer Care will be unavailable via chat. If you encounter any urgent concerns or issues, please reach out to our team at customercare@lattice.com
- May 27th (US Memorial day and UK Bank Holiday)
- July 5th (Day after US Independence Day)
- September 2nd (US Labor Day)
- November 29th (Day after US Thanksgiving)
- December 31st (New Year's Eve)
No support available via chat or email on the following dates:
- January 1st (New Years Day observed)
- December 24th (Christmas Eve observed)
- December 25th (Christmas observed)
As a reminder, our normal business hours are as follows:
- 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)
Thank you, and happy holidays from all of us on Lattice Customer Care!