In order to ensure we can support our customers during the holiday season while also allowing our team members to spend time with friends and family, we will offer revised staffing and service hours on the days listed below.
We will have reduced staffing on the following dates:
- November 23 (US Thanksgiving): Service provided 9am - 5pm GMT
We will be available via email only on the following dates:
For these dates Lattice Customer Care will be unavailable via chat. If you encounter any urgent concerns or issues, please reach out to our team at firstname.lastname@example.org
- November 24 (Day after US Thanksgiving)
- December 22 (Christmas Eve observed)
- December 26 (Boxing Day)
No support available via chat or email on the following dates:
- January 1 (New Years Day observed)
- December 25 (Christmas observed)
As a reminder, our normal business hours are as follows:
- 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)
Thank you, and happy holidays from all of us on Lattice Customer Care!