A guide to when reminder notifications are sent out for each tool.
Lattice can send reminder notifications for all of the tools in our performance suite and engagement surveys. Depending on the tool, reminders can be scheduled or sent out ad hoc. Below is a list of these notifications broken down by tool.
1:1s
Lattice will send you a reminder notification one hour before and one hour after your 1:1 takes place. Individuals can opt-out of these notifications from their personal notification settings.
Updates
Update reminders can be set at a few different levels. Currently, Update reminders are sent at 9 AM PST. If the manager override is off, then everyone at the company will receive reminders based upon the cadence set in the Updates settings in the Admin page.
If the manager override is on, managers can set a team-wide default in their Update Settings section in the "My Team" page They will also have the option to switch to the company defaults.
Managers can set custom settings for the cadence of reminder updates for each of their direct reports by navigating to the ellipsis next to their name on the People page.
From there, you can select to manage the update settings, select custom settings, and set the cadence.
As with 1:1 reminders, individuals have the option to opt-out of these reminders.
Goals
The cadence for goal reminders is set on the admin level from the Goals settings. These notifications are sent out at 1 PM PST the day the reminders go out. The weeks that the reminders are sent are based on an ISO calculator that calculates cadence every week, two weeks, month, or quarter beginning on the calendar year's first week. For example, if you select monthly notifications, they would be sent on weeks 4, 8, 12, etc.
Feedback
You will be reminded of a pending feedback request three business days after you have been requested to give feedback about someone. If you have completed the request before then, you will not receive a notification. Pending requests are visible in the feedback modal accessible from the Home page.
Reviews
If you have selected an org chart-based review on a custom timeline, reminders will be sent ad hoc to all reviewers who haven't finished their reviews in a given cycle.
More information for this notification can be found in Remind Reviewers to Complete Their Reviews.
If you have selected an org chart-based review and have selected the sequence to a timeline, you can schedule when a reminder should be sent in the review's setup flow.
Reviews created by automated rules will receive a reminder email if the review is set to an automatic sequence. Reviewers have four business days or longer to write a review. They will receive their notification two days before the closing of the review cycle.
Surveys
Similar to reviews, reminders for surveys can be sent ad hoc as needed from the admin section of the Survey from the Participation tab.
