Lattice can integrate with any SAML 2.0 identity provider. Some common SSO providers of Lattice customers include Google, Okta, and OneLogin. If you’re running into issues, you’ll want to follow the below steps:
- If you’re having trouble configuring SSO for your company, we recommend that your IT team assist with set up. Please reach out to them for help.
- If an individual or specific group of employees is having trouble logging in, you’ll want to make sure that the email address that they’re trying to log in with is the same as their email in Lattice.
- Make sure that you’ve enabled Lattice for the particular user within your SSO provider. Ex. Not only do you need to add Lattice to Okta, but you need to add Lattice users to Okta as well.
- Reach out to your Admin to make sure you're on the correct wifi.
**For Google: If you see the below error message, it means you may have accidentally added a space before or after your ACS URL (urls you’ve entered into Google).